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Customer Service Coordinator

Field: Material Control
Location: Canada


Ensures customer orders are entered into the ERP system to create the customer demand file for the production planning and optimization process.  Prepares all shipping documentation and coordinates with production department to ensure on time delivery.  Main contact for customer contracts/order issues.



Provide accurate customer demand for planning and shipment through EDI verification and accurate manual entry

  • Communicate order changes to production planning personnel and scheduling
  • Generate order shipping documents to enable order fulfillment / shipment
  • Maintain shipping window times
  • Maintain customer order documents/ratings/related processes.
  • Monitor, dispute and / or troubleshoot customer delivery ratings
  • Monitor customer websites and respond as required
  • Drive outage elimination/on time delivery initiatives
  • Process prototype orders
  • Follows CTPAT requirements (procedure)
  • Prepares and files B13 forms using Canada Customs online system (procedure)



 The Successful Candidate will have:

  • Minimum High School Diploma
  • Previous customer service experience preferably in a Tier I automotive environment.
  • Must have excellent communication and organizational skills
  • Excellent interpersonal and customer service skills
  • Ability to multi-task and attention to detail
  • Must be able to work flexible hours, including weekends
  • Must be able to read, write and communicate clearly with others in English
  • Familiar with NAFTA requirements / government regulations


Additional Information:

  • Accommodations for disabilities in relation to the job selection process are available upon request.

Interested in this position?

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