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Warranty Analyst

Field: Product Engineering
Location: Canada

Who is Litens

We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company specializing in powertrain system engineering and component supply. Our history includes numerous achievements, many of which have been recognized through prestigious awards from our customers.

Experience a fulfilling and supportive environment where ingenuity is rewarded, collaboration is encouraged, and opportunities are readily available.

 Why Join Litens

At Litens, you can make an impact. We’ve purposefully cultivated a supportive and flexible environment that gives everyone the opportunity to succeed. Litens offers a competitive and people-first approach to compensation and benefits, and we are committed to provide balanced employment and advancement opportunities for everyone.

Our diversity is our source of strength. At Litens, we are committed to equal employment opportunity, and we value and welcome diversity. We respect employees’ rights for a safe and respectful workplace. Accommodations for disabilities in relation to the job selection process are available upon request.

 What you will do

Join Litens Validation, Testing, and Warranty group as a Warranty Analyst and help move us forward in various technical fields, including, early detection, early resolution and reoccurrence prevention.

Responsibilities:

Adhere to philosophy of Early Detection, Early Resolution, and Recurrence Prevention.

Conducts data analysis to identify and track potential emerging field quality issues.

Collect and analyze structured, semi-structured, and unstructured data from returned parts and OEM supplied data.

Reports warranty data, transparent analytics and assists in establishing KPIs and predictive trends (early warning/detection) of reliability risks.

Participate in root cause activities of returned parts, and track through reporting out to customers.

Support problem resolution teams to achieve fundamental resolution of identified issues through knowledge of field quality and data analytics to provide insights to investigations.

Monitor specific issues for field recurrence for an appropriate amount of time, which is dependent on the nature of the issue (i.e., statistical distribution of months-in-service, kilometers in service, or other appropriate metrics).

Ensures alignment with Litens goals and objectives along with OEM customer and other requirements including ISO/TS/IATF 16949 and CQI-14 Warranty Management Guidelines.

Work with liaisons globally to administer warranty as per Warranty Management process. Communicate with customers in a timely manner and keep maintain control of open warranty claims.

What you will bring

Bachelor’s degree in Engineering or Applied Science and experience in the automotive industry.

Able to compile data into usable forms, recognize patterns in data, information or events and draw logical conclusions.

Experienced with 8D Problem Solving or other structured problem-solving method and tools, like 5-why, fault tree analysis, fishbone diagram, is/is-not diagram, etc.

DFMEA / Failure Mode Analysis experience an asset.

Strong collaboration, negotiation and conflict resolution skills.  Able to influence cross-functional team members without formal authority.

Knowledge of OEM customers, ISO/TS/IATF 16949 and CQI-14 Warranty Management Guideline.

Strong knowledge of MS Office, particularly data analysis and reporting using Excel dashboard, pivot tables, slicers, and macros would be an asset.

Comfortable communicating with multi-functional global teams across engineering, finance, and sales.

Additional Information:

Accommodations for disabilities in relation to the job selection process are available upon request.

Interested in this position?

Submit your resume below for consideration.

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